Atlanta Center for Medical Research

Scope

JOB TITLE–Patient Recruitment Specialist

GENERAL SUMMARY OF DUTIES

The Patient Recruitment Specialist, under the guidance of the Marketing Manager is responsible for assuring that all phones are answered in a professional and timely manner. They will phone screen all potential patients and will be knowledgeable about each study’s specific requirements. Responsibilities also include database entry, patient scheduling, training patient recruiters and running study specific queries.

SUPERVISOR– Marketing Coordinator

MANAGER- Marketing Manager

SUPERVISES– N/A

Duties

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Always represents ACMR in a professional manner (verbal, written and in appearance) when interacting with sponsors, volunteers, outside vendors and fellow employees

  • Answers all incoming phone calls and performs outbound calls in a professional and timely manner

  • Utilizes the recruitment patient database for patient identification, recruitment and qualification

  • Phone pre-screens and schedules potential participants

  • Update enrolling and upcoming study lists

  • Assists in patient tracking, including screening cancellations, and follow-up

  • Obtains working knowledge of inclusion/exclusion criteria for each study protocol. If needed, assists with creation of screening forms, assesses probable eligibility, and schedules patients

  • Becomes knowledgeable of job-specific information, including but not limited to medications (trade names, generic names, and categories), media sources, study procedures and protocol, industry vocabulary, etc.

  • Responsible for requesting, scheduling, and attending any training required for this position

  • Perform other duties as assigned.

  • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive

Qualifications

KNOWLEDGE, SKILLS & ABILITIES – This position requires the following minimal requirements:

  • Clinical research knowledge Excellent Customer Service skills

  • Basic computer knowledge and applications required for database maintenance and other administrative duties. Skill in performing detailed and complex numerical computations and reports

  • Must be a self-starter and able to work with minimal supervision

  • Must be able to work with constant interruptions

  • Possible equipment includes, but is not limited to: computers, rolling carts, fax machines, photocopiers, telephone, calculators, and answering machines

  • Previous call center experience a plus

  • Other: Participant Recruitment Specialists are the initial contact for ACMR with all patients and thereby create the patient’s first impression of our company; this is a very important role and must be done well at all times

EDUCATION– Certified Medical Assistant, CNA, or Licensed Practical Nurse/RN

The ideal person is a team player able to work in a fast-paced environment and is willing to adhere to the guiding principles of ACMR.

Service Excellence: We believe all relationships with co-workers, sponsors, and subjects are partnerships. We demonstrate service excellence through a personal commitment to producing high quality, high value work, and delivering on time and on target results for every partner.

Safety: We believe that physical and psychological safety are foundational for a healthy organization. We proactively identify and mitigate safety risks as part of our daily work and value those who speak up for safety.

Resilience: We believe resilience is critical for doing our best work. We demonstrate resilience by remaining flexible, adapting to sudden change, and bouncing back from difficult situations with grace and confidence.

Team Orientation: We believe that having a team orientation leads to individual and organizational success. We demonstrate team orientation by working collaboratively and leveraging collective knowledge, ideas, and strengths to achieve a common goal.

Ethical Behavior: We believe the pillars of ethical behavior are integrity, honesty, respect, courtesy, and caring. We demonstrate ethical behavior by modeling professional standards of conduct.

Mutual Respect: We believe that mutual respect cultivates a supportive workplace. We demonstrate mutual respect by embracing diverse perspectives, sharing ideas, and trusting in each other’s abilities.

Open Communication: We believe that open communication results in a rich and rewarding dialogue that allows for the flow of energy and creativity. We demonstrate open communication by listening for understanding, speaking up without fear, freely sharing experiences, and soliciting ideas and opinions from others

PHYSICAL DEMANDS/WORKING CONDITIONS

Standard operating hours are Monday through Friday, 8:00a.m.to 4:30p.m. May be required to complete job-related tasks outside of that time frame, in excess of a standard 40-hour work week. Requires prolonged walking, standing, some bending,stooping and stretching.

Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard,photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires occasional lifting of boxes up to 50 pounds.

Work is performed in a medical office environment and includes exposure to blood-borne pathogens and bio-hazardous materials.

This role requires the ability to work with a broad range of personalities, situations and psychiatric disorders; therefore, candidates must possess the ability to resolve conflicts immediately and diffuse potentially escalating events before they occur.

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